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Title Processor

Plymouth Meeting, PA | Contract

Post Date: 07/13/2018 Job ID: 97930 Areas of Expertise: Mortgage Pay Rate: $17/hr

Contemporary Staffing Solutions is currently recruiting a Title Processor for contract to hire in Plymouth Meeting, PA. 

 

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high-stress situations with ease and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow. 

 

Company Description 

 

Our company provides title insurance, settlement services, and custom solutions for the loan marketplace nationwide. Employees at our company provide their clients with innovative solutions and a customer service experience you won't forget. They offer a unique technology platform for web-based file tracking and control and have vast experience in areas ranging from refinances to REO and even commercial. 

 

 

General  Rules and Responsibilities- All Positions:

  • Employees will be at desk and logged in no later than twenty minutes from their scheduled start time.  If employee is going to miss the twenty minute grace period, they are required to call their Department Manager ASAP to advise of lateness and ETA.
  • Employee is required to electronically clock in and out.  If Employee misses an electronic punch, they are required to fill out the Missing Punch form.  Employee is allowed THREE punch override exceptions per calendar quarter.  A verbal warning will be given upon the third override request in a calendar quarter.  A written warning will be given upon the fourth override request in a calendar quarter and further disciplinary action will be considered at the discretion of management.
  • Position may require a rotating shift schedule.  Employee understands that they will be required to follow any changes in shift required.  A calendar will be provided prior to any shift changes to allow any immediate change requests to be processed.  All exceptions must be approved by department manager.
  • Employee is required to fill out Absence Request form for any unplanned (sick) days at least 15 days in advance and in accordance with current PTO policy.  A written request is not an immediate approval.  Requests received within 15 days of first day off may be rejected for insufficient notice.  Exceptions will be handled by department manager. The request must be approved by department manager. 
  • Employees are requested, to the best of their ability, to NOT plan any obligations in the last 2-3 closing days of each month as the request may not be approved. (A list of these dates is available and can/will be supplied)  The request must be approved by department manager.
  • Compliance with all company policies, procedures, and customer service level agreements
  • Perform related duties as assigned by supervisor
 

Essential Duties and Responsibilities:

  • Act as a liaison between Company, the loan officer and the borrower and answer incoming team phone calls.
  • Type up title commitments, handle customer service inquiries, prepare CPL letters
  • Clear minor title issues that arise, curative, review conditions, work with underwriting to resolve matters than need review
  • Make loan amount revisions, prepare quotes, answer general customer service questions
  • Review title commitments for vesting and requirements to be satisfied at the table.
  • Perform final check for taxes, vesting, lien position matters and all other checklist items prior to sending to closing.
  • Determine if loan is approved to schedule or clear to close if possible or escalate to examiner(s)
 

Education and/or Work Experience Requirements:

  • Title/mortgage or financial company experience a plus
  • 4 year college degree preferred
  • Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers
  • Detail oriented
  •  Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Knowledge of basic computer programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook
 

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
  • Must be able to sit, stand, stoop or bend for an extended period (8 hours).
  • Must be able to lift and carry up to 5 lbs.
  • Must be able to listen and speak clearly on telephone.

 

Victoria Schmidt


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