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Telecom Engineer

Trenton, NJ

Post Date: 01/26/2018 Areas of Expertise: Technical Pay Rate: $130k/yr

Contemporary Staffing Solutions is currently recruiting a Telecom Engineer for Direct Hire positions in Trenton, NJ.

 

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

 

Responsibilities of the Telecom Engineer: 

  • Strong body of experience and excellent technical knowledge of end-user equipment and systems applications including, telephony SIP architecture and replication design or telephony SIP architecture, SD WAN architecture and replication design and failover.
  • Extensive proficiency in VOIP and contact center systems or design and support of VOIP, SIP and analog telephone systems and contact center systems.
  • Superior ability to manage within a team in a high-pressure work environment  
  • High ability to conduct professional and productive end-user interactions
  • Sound problem-solving nd organizational abilities. 
  • Work with various areas of the organization including business and technical resources to address and resolve issues.
  • Ensure that operational performance standards and service levels are being met.
  • Identify and analyze root causes, decipher logs and trace files for troubleshooting purposes and resolution.
  • Interface with managers to address short and long term remediation of documented Incidents. 
  • Take ownership of ongoing product life cycle maintenance through the end of product sale and support.
  • Manage vendor sales and support relationships. 
  • Interface with common carriers on all related network installations, upgrades and ongoing maintenance.
  • Review and analyze the carrier network and vendors’ performance.
  • Review, monitor and make recommendations to insure optimal systems performance, cost and ongoing operation of the systems aligned with business strategy.
  • Other duties as assigned

Qualifications:

  • Prior working experience or product certification on Noble Composer (or API), as well as Harmony, Maestro and IVR Manager. Familiarity with Linux Operating System, basic SQL and VB preferred.
  • Partial or full completion of an undergraduate curriculum or an associate degree in telecommunications related field
  • Certifications in Avaya, Nortel, Cisco or other Manufacturer VoIP technologies, external SIP carrier and PRI carrier network design are a plus.
  • Minimum 5 years hands on administration programming implementation and maintenance of telephony systems or of PBX, Voice Mail, ACD, IVR PBX, Voice Mail, ACD, IVR
  • Excellent communication analytic skills

Christa Haines

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