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Scheduling Support Assistant

King of Prussia, PA

Posted: 10/05/2018 Employment Type: Temp to Hire Areas of Expertise: Office Positions Job Number: 98980 Pay Rate: $15/hr

A Scheduling Support Assistant is currently needed for a position in King of Prussia, PA!

Our client company is a tax technology provider that is committed to providing services to corporate tax professionals and has been committed since 1978. Though their tax solutions were initially paper-based, they are now cloud-based, making them easily accessible to all the big brands they deliver their services to!

The Scheduling Support Assistant is responsible for providing administrative support and does not directly provide customer and client support. The is a temporary-to hire position that starts at $15 an hour.

Responsibilities of the Scheduling Support Assistant include:

  • Providing second level support to customers as necessary involving moderately complex issues by troubleshooting.
  • Communicating customers’ needs to other employees and teams.
  • Leading and assisting less senior staff when necessary.
  • Ensuring sensitive information remains confidential and is distributed appropriately.
  • Working within the direction and expectations of the Customer Support Work Center. 
  • Facilitating the resolution of customer issues by logging and verifying issues and collaborating with appropriate resources to identify the root cause.
  • Consistently communicating with the work lead and customer to effectively manage expectations.
  • Creating and sharing applicable knowledge.
  • Provides constant support as dictated by business drivers.
  • Supporting a dynamic team environment by collaborating with other departments, team and workgroup members; contributing time, effort and ideas.
  • Acting as a business liaison between the company and the client balancing the needs of both the client and our business in a way that drives a mutually agreed upon outcome.
  • Working on internal projects and teams.
  • Working Monday through Friday from 8am to 4:30pm.
  • Performing other duties as assigned.

Perks of Working with Our Client Company:

Our client company fosters a work environment based on collaboration and respect. Because of this, the company culture, while dedicated to growing the business, is fun and friendly (it has even been named one of the top businesses in the Philly area)! To show their appreciation for their employees, our client company offers permanent employees benefits that include:

  • Healthcare insurance
  • Wellness and Stress Relief programs
  • Disability insurance
  • 401K with company match
  • Vacation and Paid Time Off
  • Tuition Benefits (such as reimbursement)
  • Career training and development

Requirements:

  • Bachelor’s degree in a related field or equivalent work experience
  • Minimum of 2 years of software support experience in a B2B contact center
  • Technical certification in related technologies a plus
  • Proven customer support experience with assessing, routing, and addressing customer inquiries
  • Possesses working knowledge of computer terms, languages, database concepts, Oracle, SQL Server, and similar applications
  • Advanced knowledge of platforms, operating systems, and web authoring tools
  • Familiar with common ERP vendor systems and concepts
  • Knowledge of environmental variables, compilation commands, common support tools and practices, UNIX/Linux, and relational database concepts
  • A self-motivated person with excellent analytical and problem-solving skills
  • A team player who possesses leadership qualities and works well independently
  • Thrives in a fast-paced work environment
  • Strong writing and verbal skills with a professional demeanor and phone personality
  • Valid Driver’s License (may be required to travel offsite)
  • Proficient in Excel 
  • A quick learner that is flexible and adaptable to changing business needs

Tori Cini
Staffing Specialist

Victoria places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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