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Salesforce Business Analyst

Glen Mills, PA | Contract

Post Date: 01/25/2018 Areas of Expertise: Technical

This role requires a candidate who will assist and lead initiatives by understanding best practices, managing continuous process improvements, and implementing changes effectively.  He/she must be very knowledgeable in the Salesforce platform from a business and general administrative perspective and have the ability to think creatively to propose and implement effective and scalable solutions and functionality to meet the needs of the business now and in the future.

This position will pursue the following primary objectives:

  • Act as liaison between business users, leadership, and Salesforce IT to understand, streamline, document, and implement business processes and system requirements
  • Collaborate on and provide options and solutions that utilize Salesforce functionality to meet business objectives and continually assess processes to incorporate best practices and increased efficiencies for all users
  • Assist and lead Salesforce projects and process improvement initiatives, including project coordination, requirements gathering, project planning, test plan management, change management (documentation, training, roll-out), and deployment assistance
  • Establish and document effective solutions to enforce process consistency, streamlined functionality, and data integrity and to build user accountability, data/process ownership, and Salesforce adoption
  • Complete, organize and manage all documentation including requirement files, design documents, detailed task lists, project plans, end-user process, and training guides
  • Work with Salesforce Business and IT teams, end users, and business leaders to successfully complete projects and meet business objectives in a timely manner



  • Outstanding written and verbal communication and presentation skills
  • Very strong project management, analytical, problem-solving, and time management skills
  • Highly proficient in Microsoft applications including Outlook, Excel, Visio, Word, and PowerPoint
  • Can deliver results, complete projects, and think creatively when proposing solutions in a timely, efficient manner
  • Must be very detail-oriented and methodical
  • Must work well under pressure and manage and prioritize multiple tasks and initiatives effectively as business needs change
  • Should be proficient in developing, strategically analyzing, and documenting Salesforce use, functionality, and processes
  • Must possess strong work ethic, desire to succeed, and take pride in their work
  • Must be able to thrive in a very fast-paced environment as an individual contributor and as a team player
  • Must be able to manage priorities and objectives with minimal supervision


  • Bachelor’s Degree in Computer Science, Business, or related field
  • 2+ years working experience in Computer Science, Business, or related field
  • 4+ years’ experience administrating; certifications preferred


Caitlin Christ
Technical Recruiter

Caitlin has been recruiting for CSS Technical Services for over three years specializing in IT Staffing. She approaches every interaction as an opportunity to exceed our candidate’s expectations.
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