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Salesforce Administrator

Mount Laurel, NJ 08054 | Direct Hire

Post Date: 05/30/2018 Areas of Expertise: Technical Pay Rate: $85k/yr

Contemporary Staffing Solutions is currently recruiting a Salesforce Administrator for a Direct Hire position in Mount Laurel, NJ.

 

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

 

Responsibilities of the Salesforce Administrator:

  • Role will act as the Support Liaison to the business for all Salesforce-Related Tasks.
  • The Salesforce.com Administrator will be instrumental in the implementation and ongoing use of Salesforce across multiple departments.
  • This role will involve configuration and maintenance of Salesforce, salesforce custom development tasks, and custom development outside of Salesforce to support integration.
  • This role will include working closely with business leaders to understand needs, and prescribe solutions based on a strong working knowledge of the Salesforce.com platform.
  • Configure and customize Salesforce.com Service Cloud environment.
  • Perform Data Modeling for internal and external Salesforce Data
  • Design and Configure call center flows with Service Console and Salesforce Connect covering Account Setup, Case Management, Workflow, Knowledgebase, dashboards and reporting
  • Identify existing and upcoming features and best practices to ensure maximum value of Salesforce platform.
  • Design and configure Salesforce UI to meet business requirements.

Requirements of the Salesforce Administrator:

  • Salesforce Certification (Admin and/or Developer)
  • Salesforce Certification in Service Cloud
  • 3-5 years' experience implementing and configuring Salesforce.com
  • Experience implementing Salesforce Service Cloud in a commercial call center environment
  • Experience working with Case Management, Email-To-Case, Workflow, and Approval Processes
  • BS in information technology, computer science or related field preferred
  • Experience with Apex, Force.Com, SOQL, Triggers, and Visual Force page development.
  • Experience with data loader batch integrations and Salesforce Connect real-time integrations via soap and rest
  • Experience with C# .Net and/or Oracle development a big plus 
  • Experience with requirements gathering and direct customer interaction a plus
  • Experience with CTI connectors within Salesforce

Christa Haines

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