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Sales and Enrollment Account Specialist

Malvern, PA 19355 | Temp to Hire

Post Date: 04/26/2018 Areas of Expertise: Sales & Marketing Pay Rate: 14.50

We are looking for Sales Enrollment and Account Specialists to work for a company located in Malvern, PA!

Must be able to drive to work

Hours: 11:30AM-8:00PM Monday through Friday 

Sole responsibility for the support of 1 or more sales regions and their Regional Account Specialist. This includes but is not limited to; new patient enrollment and activation. Handling customer issues and contact with the practices and account executives. 

Responsibilities:

·   Secondary interface with patients, health care professionals and Account Executives in assigned region(s).

·   Responsible for processing patient enrollments for assigned region.

·   Responsible for handling some inbound calls and service related issues from both the practices and account executives.

·   Responsible for patient follow up for activations or additional information.

·   Responsible for assisting with re-educating practices via phone when regarding system, process or procedure changes.

·   Proactively communicate with practices and account executives regarding delays in patient enrollment or when information is needed to proceed with the order.

·   Responsible for executing/displaying a level of persuasion and value regarding BioTelemetry and its service offering; helping decrease cancellations and early discharges.

·   Working closely with an outside agency to assist patients with activation of devices who are unable to activate on their own.

Education and Experience:

·   Bachelor’s Degree and/or equivalent work experience in healthcare; high school diploma at minimum.

·   Previous experience in high volume Customer Calling/Processing Center experience, preferably in healthcare industry.

·   Inside sales and account management

·   Experience with Cardiac devices a plus.

·   Front/Back office physician practice knowledge a plus.

·   Healthcare Referral Network knowledge a plus.

Specialized Knowledge:

·   Excellent written and verbal communication skills; Professional and pleasant phone etiquette a must.

·   Consistent clean/professional demeanor and attire a must.

·   Ability to be an active listener and problem solver.

·   Responsible for staying abreast and current of the Arrhythmia Detection industry, trends, clinical innovation and changes.

·   Ability to consistently display a positive, optimistic and professional view of BioTelemetry and our service offering.

·   Knowledge of Arrhythmia detection products and services .

·   Ability to multi task and juggle several duties with an extreme attention to detail.

·   Ability to successfully prioritize goals and work task.

·   Ability to possess and display a high sense of urgency as it relates to each Top Account and their patients.

·   Excellent relationship/rapport building and interpersonal skills.

·   Must possess a strong sense of delight and customer service.

·   Proficient computer skills using Windows-based applications and MS Office Suite.

Victoria Schmidt

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