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Policy Services Representative (Bachelor's Required)

Wayne, PA 19087 | Contract to Hire

Post Date: 01/25/2018 Areas of Expertise: Office Positions Pay Rate: $15.00/hour

Contemporary Staffing Solutions is currently recruiting Policy Service Representatives for Contract to Hire positions in Wayne, PA.


The ideal candidate should be an organized strong multi-tasker, who has strong interpersonal skills. They should handle high stress situations with ease, and have a strong attention to detail. They should have a Bachelor's Degree, and have excellent PC skills. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Policy Services Representative:

  • Responsible for policy issuance of non-premium bearing transactions across the Policy Services Team.
  • Achieve turnaround requirements, production requirements, and meeting quality expectations.
  • Cross-train on at least one horizontal skill within the Contact Center and Prep Department.
  • Provide continued support to external and internal customers.

Requirements of the Policy Services Representative: 

  • High School Diploma, College Degree desired
  • Experience in providing excellent customer service either on the front-line or in the back office
  • Strong interpersonal skills, ability to communicate effectively with all levels of customers
  • Demonstrated team behavior, personal and team accountability
  • Ability to multi-task, prioritize tasks, and ensure assignments are delivered on time
  • Strong problem solving, analytical and presentation capabilities
  • Excellent PC skills using Word, Excel, and Microsoft Office Preferred
  • Strong attention to details
  • Displays a sense of urgency



Jamie Bailey

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