Contemporary Staffing Solutions is currently recruiting for an Outbound Call Center Agent for a Contract role in Berkely Heights, NJ.
The ideal candidate would have 1-2+ years in a high volume call center. A strong candidate would have previous banking, mortgage, or finance call center experience or collections experience. This candidate should have excellent communication skills (written and verbal), a very strong phone presence, and a high sense of urgency. This candidate should be extremely customer service oriented and have a high focus on providing a high level of service to both customers and clients. This candidate would have strong interpersonal skills and relationship building abilities.
Responsibilities for the Outbound Call Center Agent:
Refers more complex questions to more experienced personnel.
Assists with research work as needed, particularly with information gathering
Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues.
Resolves problems immediately within authority, defers for additional research or forwards to supervision or
Dispute resolution as needed.
Refers Customer disputes to research area.
Processes Customer mail/Email, website, fax and other correspondence.
Maintains updated Customer account information.
Consults more experienced Customer Service personnel with problems and questions.
Develops knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.
Requirements of the Outbound Call Center Agent:
High School Diploma or equivalent experience
Customer service skills, including ability to deal professionally with Customer issues, problems and questions
Research skills, with ability to identify and evaluate relevant information
Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly