Job Board

Find more opportunities...

Network Support Technician

King of Prussia, PA 19406 | Direct Hire

Post Date: 02/23/2018 Areas of Expertise: Technical Pay Rate: $55k/yr

Contemporary Staffing Solutions is currently recruiting a Network Support Technician for a Direct Hire position in King of Prussia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Network Support Technician:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Google Cloud, Microsoft, and VMware.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Google Cloud.
  • System documentation to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels.
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as service tickets in ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.


Requirements of the Network Support Technician:

  • 3 years of experience providing IT support
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment. 



  • BA/BS, preferably in computer science, or a related field and/or industry certifications a plus.
  • Valid driver’s license and ownership of personal automobile.



  • Comprehensive benefits package - medical, dental, vision
  • Performance based incentive bonus!
  • Travel reimbursement
  • FUN Team Environment!!

Christa Haines

Apply Online 22 people have applied to this job

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs:

Serving Nationwide

161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

© 2018 Contemporary Staffing Solutions | SiteMap | Privacy Policy | Contact Us