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Medical Call Center Representative

Voorhees, NJ 08009 | Contract to Hire

Post Date: 01/26/2018 Areas of Expertise: Office Positions Pay Rate: $13-14/hr, depending on experience

Contemporary Staffing Solutions is currently recruiting for an Medical Call Center Representative for a Contract to Hire role in West Berlin, NJ.

The ideal candidate would have 1-2+ years medical industry experience to include Medical Assistant, call center, ect.  This candidate would be reliable, punctual, and be a fast learner.  A strong candidate would have excellent communication skills, both written and verbal and a strong understanding of medical terminology.  This candidate would have previous experience in customer service.

Responsibilities of the Medical Call Center Representative:

• Answering phone calls in the Phone Unit which include scheduling, rescheduling, and cancellations.
• Acknowledge patient’s arrival in a timely and pleasant manner.
• Distributes and updates HIPAA paperwork each visit and obtain proper signature through EMR.
• Collects co-pays.
• Informs patients of outstanding balances and requests payment.
• Assists in answering office telephones, takes accurate messages, schedules appointments, or any other patient request.
• If precertification is required for the office procedure or radiology procedure ensures the pre-certification is obtained.
• Balances all monies collected against the office/procedure visit.
• Coordinates patient flow with clinical staff.
• Schedules follow up appointments.
• Becomes knowledgeable about satellite offices.
• Gains a working knowledge of Urology terms.
• Other duties as assigned.

Requirements of the Medical Call Center Representative:

  • High school diploma or general education degree (GED) are required, Associate's or Bachelor's Degree is strongly preferred
  • Previous medical call center experience is required
  • Must have experience within a medical office
  • Medical Assistant preferred
  • Candidate must have excellent customer service skills.
  • Must be punctual and have excellent attendance
  • Must be organized and have a high attention to detail
  • Must be a fast learner and comfortable in a fast paced environment


Stephanie Cormier
Staffing Specialist

Stephanie places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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