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Licensed Agent

The Woodlands, TX | Temporary

Post Date: 08/09/2018 Job ID: 98484 Areas of Expertise: Sales & Marketing Pay Rate: $27.50/hr

A Licensed Agent is currently needed in The Woodlands, Texas for a temporary position with full-time hours!

Our client company is a leading professional services firm that provides a broad range of insurances and other related amenities to our customers. They are a global firm with offices in 120 countries, but no matter where they are located, their goal remains the same: they want to empower customers by opening up new economic and health opportunities for them.

The Licensed Agent assists current carrier members with their plan selections. The ideal candidate is dedicated, customer-minded, and has high emotional intelligence. If you are outgoing and have a friendly phone personality, this position may be perfect for you!

Responsibilities of the Licensed Agent include:

  • Passing the licensing exam and Carrier certifications annually while maintaining a good standing with the company.
  • Knowledge of Medicare health, prescription drug plans, and vision and dental enrollments.
  • Identifying Medicare prospects’ needs using a needs-based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans.
  • Properly enrolling members into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim.
  • Providing accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA).
  • Generating outbound phone calls to pre-set appointments and non-pre-set appointments.
  • Meeting/exceeding monthly sales goals and service levels
  • Handling inbound service calls by providing accurate and complete information via researching/selling/locating licensed agent.
  • Actively managing all assigned appointments to ensure all retirees needs are met on a timely basis.
  • Responding to voicemails and internal chat requests within 24 hours.
  • Handling customer complaints and/or client escalations.
  • Delivering a consistently positive customer experience in a highly ethical and professional manner.
  • Absorbing new information and quickly adapting to new processes.
  • Complying with the Centers for Medicare and Medicaid Services (CMS) and Medicare Marketing Guidelines.

Perks of Working with Our Client Company:

  • Our client company does their best to take care of their employees. To show their appreciation for them, they offer benefits for permanent employees that include:
  • Competitive total rewards package
  • Continuing education
  • Job training
  • Health insurance
  • Vacation and Paid Time Off
  • Paid Maternity leave
  • 401K with Company match

 

Requirements:

  • High School degree (or GED) required
  • Undergraduate degree or equivalent work experience preferred
  • Active resident life and health insurance license (or able to renew the license prior to start date)
  • Experience with America’s Health Insurance Plan (AHIP)
  • Experience using desktop and browser-based software
  • Experience with MS Word, Excel, SharePoint, and Outlook
  • Strong sales experience
  • Desire to learn, ability to self-study, drive to succeed
  • No contracting restrictions as related to carriers and/or previous employers (release documents are required if previously sponsored by carriers and brokers)
  • Ability to successfully complete America’s Health Insurance Plan (AHIP)
  • Affordable Care Act (ACA), Medicare/commercial insurance sales, MAPD sales, and Medicare supplement plan sales experience preferred
  • Experience in contact centers that includes outbound sales experience (cold calling) preferred
  • Strong written and verbal communication, sales development and rapport building skills
  • Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education
  • Ability to work flexible hours (possibly including weekends)

Dennis Laughlin

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