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Implementation Specialist

Malvern, PA

Posted: 09/27/2018 Employment Type: Contract Areas of Expertise: Technical Job Number: 98842

An eager tech guru is currently needed for an exciting Implementation Specialist position in Malvern, PA!

Our client company provides educational and data/insight services to over 2 million educators across the country! Their cloud-based platform allows organizations to access their solutions with ease, helping invigorate the K-12 industry.

The Implementation Consultant is responsible for helping clients and end-user customers and delivering appropriate solutions to them.  The ideal candidate has experience in implementation and is comfortable in a customer-facing role.  This is a contract position.

Responsibilities of the Implementation Specialist include:

  • Shadowing peers to understand the end-user point of view.
  • Completing end-to-end implementation (including requirements and configuration).
  • Developing in-depth knowledge of the K12 industry.
  • Utilizing importing and exporting tools.
  • Successfully delivering, managing, and implementing a variety of complex projects.
  • Participate in client implementations and lead requirements gathering, business analysis, system configuration, testing, and training 
  • Extract, analyze and assess client business needs and workflows and make consultative recommendations
  • Understanding client expectations and client requirements for projects and keeping accurate and appropriate timelines.
  • Configuring clients’ workflows, security roles, and rights per requirements and system administration.
  • Recommending best practices to clients based on product capabilities and business process workflows.
  • Providing guidance and technical expertise to colleagues and clients.
  • Giving feedback on existing products and contributing to the design of new product features. 
  • Researching and recommending processes and procedures to improve customers’ overall experience.

Perks of Working with Our Client Company:

Our client company shows their appreciation for their employees with excellent benefits (for full-time positions). These benefits include:

  • Health, Dental, and Vision insurance
  • FSA and HSA
  • Life and Disability insurance
  • 401K plan
  • Remote work options
  • Paid Time Off and Paid Holidays
  • Company social outings
  • And more!

Requirements:

  • Bachelor’s degree in Computer Science or a related field or equivalent experience
  • Minimum of 2 years in a role that services customers in a SaaS or technology environment
  • Excellent analytical thinking, prioritizing, multitasking, and problem-solving skills
  • Self-motivated with strong attention to detail and record keeping
  • Superior communication and interpersonal skills
  • Flexible and adaptable to changing business needs
  • Proficient with Microsoft Office, with intermediate-level Excel skills
  • A team player who works well in a collaborative environment
  • Professionally handles confidential information

Brittany Luyun
Sales Coordinator

Brittany has been with CSS-Tec for over two years. She is the Sales Coordinator and works closely with Sr. Account Managers while also helping IT Professionals find their dream career.
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