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Help Desk Technician

West Chester, PA 19380

Post Date: 05/14/2018 Areas of Expertise: Technical Pay Rate: $40-45k/yr

Contemporary Staffing Solutions is currently recruiting a Help Desk Technician for a Direct Hire position in West Chester, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

 

Responsibilities of the Help Desk Technician:

  • Answering support calls
  • Managing tickets
  • Resolve level 1 tickets and escalate when needed
  • Use various software tools and provide remote client support
  • Check client backups and identify issues
  • Install devices such as a PC, smartphones, printer/scanner by following a setup template
  • Basic virus remediation using established guidelines
  • Occasionally works at client site under the direction of a more senior staff member
  • Other duties as assigned 

 

Requirements of the Help Desk Technician:

  • Bachelors Degree in related field
  • Strong problem solving skills
  • General familiarity with Windows Desktop operating systems, including some knowledge of Windows 7 and 8
  • Knowledge of networking fundamentals
  • Good listening skills
  • Clear written and verbal communication, including basic spelling and grammar
  • Provide candid and respectful feedback
  • Timely reporting of task and project status to clients, and management tam and account managers as appropriate

 

Christa Haines

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