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Help Desk Tech - Entry Level

West Chester, PA 19382 | Direct Hire

Post Date: 01/31/2018 Areas of Expertise: Technical Pay Rate: $30k/yr

Contemporary Staffing Solutions is currently recruiting a Help Desk Technician (Entry Level) for Direct Hire positions in West Chester, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Help Desk Technician:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

 

Requirements of the Help Desk Technician:

  • 1 year of experience providing technical support
  • 1 year of customer service experience

 

Education:

  • Associates or Bachelors degree in Computer Science

 

Perks:

  • Yearly bonus (5-10%)
  • Medical (up to 85% paid), dental (100% paid), vision, prescription
  • 401K with employer contributions
  • Paid time off; 10 paid holidays; birthday bonus
  • Cell phone reimbursement
  • Flexibility; autonomy; suport

Christa Haines

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