Contemporary Staffing Solutions is currently recruiting a Help Desk Technician (Entry Level) for Direct Hire positions in West Chester, PA.
The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.
Responsibilities of the Help Desk Technician:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Requirements of the Help Desk Technician:
1 year of experience providing technical support
1 year of customer service experience
Associates or Bachelors degree in Computer Science
Yearly bonus (5-10%)
Medical (up to 85% paid), dental (100% paid), vision, prescription