Contemporary Staffing Solutions is currently recruiting a Help Desk Technician (Entry Level) for Direct Hire positions in Kennett Square, PA.
The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.
Responsibilities of the Help Desk Technician:
Answering support calls
Resolve level 1 tickets and escalate when needed
Use various software tools and provide remote client support
Check client backups and identify issues
Install devices such as a PC, smartphones, printer/scanner by following a setup template
Basic virus remediation using established guidelines
Occasionally works at client site under the direction of a more senior staff member