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Help Desk Tech - Entry Level

Kennett Square, PA 19348 | Direct Hire

Post Date: 02/26/2018 Areas of Expertise: Technical Pay Rate: $30-35k/yr

Contemporary Staffing Solutions is currently recruiting a Help Desk Technician (Entry Level) for Direct Hire positions in Kennett Square, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Help Desk Technician:

  • Answering support calls
  • Managing tickets
  • Resolve level 1 tickets and escalate when needed
  • Use various software tools and provide remote client support
  • Check client backups and identify issues
  • Install devices such as a PC, smartphones, printer/scanner by following a setup template
  • Basic virus remediation using established guidelines
  • Occasionally works at client site under the direction of a more senior staff member
  • Other duties as assigned 


Requirements of the Help Desk Technician:

  • Strong problem solving skills
  • Basic TCP/IP, default gateway, configuring network interfaces, basic DHCP concepts
  • General familiarity with Windows Desktop operating systems, including some knowledge of Windows 7
    and 8
  • Networking fundamentals including but not limited to hubs/switches, routing concepts, firewall concepts, snti-Virus and anti-malware concepts
  • Basic SOHO (Small Office/Home Office) networking including commodity level firewalls and wireless
  • Good listening skills
  • Clear written and verbal communication, including basic spelling and grammar
  • Provide candid and respectful feedback
  • Timely reporting of task and project status to clients, and management tam and account managers as appropriate


Christa Haines

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