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Healthcare Customer Service Representative

Blue Bell, PA 19422 | Contract to Hire

Post Date: 04/02/2018 Areas of Expertise: Call Center Pay Rate: $15.00
 
 

Contemporary Staffing Solutions is currently recruiting a Health care Health care Customer Service Representative for a Contract to Hire position in Blue Bell, PA!

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Contemporary Staffing Solutions is hiring for temporary to permanent Health care Customer Service Professionals in Conshohocken, PA

Monday through Friday flexible 8a-4:30pm or 8:30am to 5pm

Hourly Rate: $15.00/hr

Essential Functions

  • Become a subject matter expert on all aspects of the Recovery Audit Contractor (RAC) processes.
  • Be available for incoming calls in a queue-based, call center environment with adherence to established scheduling.
  • Handle phone and written interactions within defined quality standards for criterion such as, but not limited to; correct use of grammar and spelling, professionalism, accuracy, and thoroughness.
  • Research and respond to all provider inquiries in a timely, thorough, and accurate manner while seeking to give them added value they did not anticipate.
  • Adhere to company policies, and established procedures for documentation and other operational processes.
  • Demonstrate solid problem-solving skills – learning from prior experiences while understanding unique circumstances that may warrant a different approach. Seeing beyond what a provider says and discern what they mean.
  • Utilize various Connolly systems to access claim/provider information as needed.
  • Adhere to established policies for authorization and authentication, maintaining confidentiality of proprietary Connolly information, data, systems, and findings.
  • Strict compliance with all HIPAA regulations regarding the safe-guarding of Protected Health Information and Personal Identifiable Information.
  • Demonstrate strong customer service tendencies with the ability to see through the eyes of the provider and balance decisions/actions with a solid understanding of business needs.

Victoria Schmidt

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