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Early Stage Collections Agent

Ewing, NJ 08650 | Contract

Post Date: 04/11/2018 Areas of Expertise: Call Center Pay Rate: $17/hr

Contemporary Staffing Solutions is currently recruiting for an Collections Representative for a Contract role in Ewing, NJ.

The ideal candidate would have 2+ years collections experience within a high volume call center.  The ideal candidate would have 3+ years customer service experience and be extremely customer service oriented.  A strong candidate would have strong problem solving skills, excellent communication skills, and be able to handle difficult situations with ease.  This candidate would be a strong multi-tasker, detail oriented, and work with a sense of urgency.  This candidate would be computer savvy and be able to use Microsoft Office suites.

Responsibilities of the Early Stage Collections Representative:

  • Processing and closing out  past due customer accounts
  • Handling between 100-300 outbound collections calls per day
  • Provides a high level of customer service to all clients and customers
  • Negotiate payment with customers
  • Works to solve the customer's inquiry or concern in a timely manner
  • Escalates inconsistencies to lead or supervisory staff
  • Submits completed work for review and verification.
  • Performs data entry as needed
  • Makes routine entries into processing and tracking systems

Requirements of the Early Stage Collections Representative:

  • HS Diploma; required, Bachelor's Degree; preferred
  • 2+ years collections experience is required
  • 3+ years customer service experience is required
  • Must have strong negotiation skills and be customer service oriented and
  • Must have excellent communication skills, written and verbal
  • Must be comfortable working in a high volume, fast paced environment
  • Must have strong problem solving abilities and strong multi-tasking abilities
  • Must be detail oriented and goal oriented

Chanis Brown

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