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Desktop Support Analyst

Philadelphia, PA 19103

Posted: 08/27/2018 Employment Type: Direct Hire Areas of Expertise: Technical Job Number: 98637 Pay Rate: $40-50k/yr

Contemporary Staffing Solutions is currently recruiting a Desktop Support Analyst for a Direct Hire position in Philadelphia, PA.


The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.


Responsibilities of the Desktop Support Analyst:

  • Provide tier-2 technical support in desktop computing environment
  • Support operating systems, desktop business aplications, printers, peripherals, and accessories
  • Install hardware and software
  • Manage workflow of support tickets through internal service management system
  • Support enterprise management system
  • Collaborate with other team members and business units 


Requirements of the Desktop Support Analyst:

  • At least 6 years of IT support in a Microsoft Windows environment (Windows 7 & 10; MS Office 2010 & 365)
  • Experience supporting HP Printer hardware and Dell laptop/desktop hardware
  • Experience utilizing and supporting imagining tools and Adobe Acrobat products; HDI Desktop Support Tech cert preferred
  • Bachelors or Associates Degree in Computer Science
  • IT Support Certification (MCDST, MCP, A++) preferred 

Christa Haines

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