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Customer Service Representative

Wilmington, DE

Posted: 09/13/2018 Employment Type: Temporary Areas of Expertise: Call Center Job Number: 98764 Pay Rate: $15/hr

A Customer Service Representative is currently needed in Wilmington, DE!

Our client company provides a variety of business services to companies. They specialize in online brand management, taxes, and legal functions, offering their service and expertise worldwide to all kinds of businesses—many of which are Fortune 500 companies.

The Customer Service Representative is responsible for being customers’ first point of contact for the company, making them the voice of the company. A friendly, professional, and self-motivated candidate who loves interacting with customers would be a perfect fit for this role! This position is temporary and pays $15 an hour.

Responsibilities of the Customer Service Representative include:

  • Building strong relationships with our clients to better understand their needs.
  • Fulfilling requests and answering customers’ questions.
  • Responding to customer inquiries via email or phone.
  • Entering client information into company computer systems.
  • Electronic filing and retrieving documents.
  • Maintaining and updating customer records.
  • Managing customer portfolios.
  • Researching and analyzing documents.
  • Receiving on-the-job training.
  • Delivering excellent customer service.

Perks of Working with Our Client Company:

Our client company genuinely cares about their employees and wellbeing, making sure to show their gratitude for employees’ hard work by offering them excellent benefits. These benefits (for full-time employees) include:

  • Freedom to explore, experiment, and implement out-of-the-box ideas
  • 401(k) with employer match
  • Medical insurance
  • Paid Time Off
  • Tuition reimbursement
  • Opportunities for career development
  • And more!

Requirements:

  • High School diploma/GED
  • Proficient multitasker with attention to detail and accuracy
  • Strong prioritizing, problem-solving, and time management skills
  • Flexible and adaptable to business needs
  • Solid computer skills and proficiency in MS Office (Word, Outlook, and Excel)
  • Excellent verbal and written communication skills
  • Previous customer service experience

Ashlei Randolph
Branch Manager

Ashlei manages the Delaware Branch of Contemporary Staffing Solutions where she develops & manages recruitment for contract and direct hire opportunities.  At CSS we offer national solutions to not only "fill positions" but to match our talent with sustainable careers.

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