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Customer Service Representative

Plymouth Meeting, PA

Posted: 09/10/2018 Employment Type: Temp to Hire Areas of Expertise: Call Center Job Number: 98749 Pay Rate: $16/hr

A Customer Service Representative is currently needed for a position in Plymouth Meeting, PA!

Our client company is a technical institute that provides their students with career training that will lead to excellent employment opportunities. Originally created to transition veterans back into the workforce after WWII, our client company now services anyone in the area who is interested in going to a career in Automotive, Health, Cosmetology, Technology, and Skilled Trade industries.

The Customer Service Representative is responsible for reaching out to students and helping them with their financial aid. The ideal candidate is compassionate, understanding, and patient. This is a temporary-to-hire position that starts at $14 an hour but will eventually go up to $16 when permanent.

Responsibilities of the Customer Service Representative include:

  • Making a high volume of outbound calls.
  • Assisting prospective students and their parents to complete their financial aid paperwork.
  • Following up on missing paperwork due from students.
  • Answering questions regarding financial aid.
  • Connecting students to Federal Loan holders.
  • Assisting the Financial Aid department with miscellaneous tasks.
  • Working a full-time, rotational schedule (two mandatory nights a week from 11:30am to 8pm, two days a week from 8:30am to 4:30pm, and Fridays are 8am to 3pm).

Perks of Working with Our Client Company:

Our client looks out for their students and employees. They offer full-time employees benefits that include:

  • Health and Dental insurance
  • 401K plan
  • Paid Time Off
  • Paid Holidays
  • And more!

Requirements:

  • Thrives in a fast-paced setting
  • Effective communication with all levels of the organization
  • Keep organized and detail-oriented files
  • Functional knowledge of Microsoft Office Systems (Word, Excel, PowerPoint)
  • Bilingual (English and Spanish) a huge plus!
  • Valid Driver’s License and reliable transportation
  • Self-motivated and goal-oriented multitasker

Alyssa Mahoney

Alyssa has been in the staffing industry for 5 years. She places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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