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Customer Service Representative

Philadelphia, PA | Contract

Post Date: 07/13/2018 Job ID: 98150 Areas of Expertise: Call Center

Customer Service Representative

Contemporary Staffing Solutions is currently recruiting for a Customer Service Representative in Philadelphia, PA by July 23rd!  Join our well-known, national health insurance company paying more than $13 per hour!

 

The Call Center Customer Service Representative is primarily responsible for answering inbound telephone calls for customers. The ideal candidate is a friendly, customer-minded professional who is concerned with providing the absolute best service to our clients!

 

 

Responsibilities of the Customer Service Representative include:

 

  • Answering customers’ questions regarding their health plans.

 

  • Resolving customers’ issues/complaints.

 

  • Providing outstanding customer service to all customers.

 

  • Meeting background screening requirements.

 

  • Completing training hours (Monday through Friday, between 8:30am and 4:45pm).

 

 

Perks of Working with Us IF your converted to a direct position:

  • We are dedicated to taking care of our employees’ health and well being. We offer a free onsite fitness center (with discounted rates at participating facilities), group exercise classes, personal health coaches and registered dieticians, walking workstations and bike stations, and more! We take care of the well-being of our employees by offering permanent associates benefits that include:

    • Medical, dental, vision, and prescription drug coverage
    • Paid vacation days and holidays and flex vacation option
    • 401(k) retirement savings plan including company match, with immediate vesting
    • Paid time off for volunteer work
    • Tuition assistance
    • Career development opportunities
    • Short and long-term disability coverage
    • Travel accident insurance
    • And adoption assistance

Requirements

  • High School Diploma/GED
  • Minimum of 2 years of customer service experience (call center experience preferred)
  • Healthcare industry experience preferred
  • Excellent verbal and written communication skills
  • Fluency in the English language with professional language/word choice skills
  • Ability to clearly communicate complex messages over the phone.
  • Insurance, Insurance Billing, or nursing related experience a plus
  • Strong problem-solving skills
  • Prove It! test scores required
  • Be available to work Monday through Friday between 8am-6pm

Shanaya Jones

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