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Customer Service Representative

Audubon, PA

Posted: 09/12/2018 Employment Type: Temp to Hire Areas of Expertise: Call Center Job Number: 98818 Pay Rate: $20/hr

A Customer Service Representative is currently needed for a position in Audubon, PA!

Our client company develops, manufactures, and delivers products and services for automotive, aerospace, metals, mining, machinery, offshore, and beverage industries. Headquartered in Pennsylvania, this company is a global leader in their industry and has offices in over 30 countries! Their mission is to innovate new technologies and processes while maintaining the highest level of safety.

The Customer Service Representative is responsible for processing orders, inquiries, and return authorizations and delivering excellent service. This a temporary-to-hire position that starts at $20 an hour!

Responsibilities of the Customer Service Representative include:

  • Reviewing, processing and following up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives. 
  • Maintaining established performance metrics for order accuracy, volume of entries, phone volume, and error rate.
  • Communicating with customers in a timely manner about things like pricing information, order confirmation, and shipping status.
  • Proactively reviewing open order reports and information, and providing documentation as requested to customers, manufacturing plants, or sales.
  • Processing and monitoring Return Authorizations and obtaining required approvals for changes to customer-specific information and special accommodations.
  • Managing and maintaining customer data and files.
  • Working Monday through Friday from 10am to 7pm.
  • Performing other job duties as assigned.  

Perks of Working with Our Client Company:

Our client company provides a collaborative, winning culture who values the talent of their team. To show their appreciation, they offer permanent employees benefits that include:

  • Health insurance
  • 401K plan
  • Maternity/Paternity leave
  • Vacation and Paid Time Off
  • Competitive pay
  • Career development opportunities
  • Life and disability insurance
  • Education assistance

Requirements:

  • College degree preferred
  • Minimum of 1 year of customer service experience
  • Proficiency in Excel, Word, Outlook, and JD Edwards experience desired
  • Excellent and professional verbal and written communication skills
  • An organized, strong multitasker with great attention to detail
  • Excellent interpersonal skills

Alyssa Mahoney

Alyssa has been in the staffing industry for 5 years. She places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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