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Customer Service Representative II

Cherry Hill , NJ | Contract to Hire

Post Date: 02/06/2018 Areas of Expertise: Call Center Pay Rate: $12.00 per hour

Contemporary Staffing Solutions is currently recruiting for 3rd Party Collectors for a Direct Hire role in Cherry Hill, NJ.

The ideal candidate would have 1-2+ years in collections and/or call center. A strong candidate would have previous collections experience or banking experience.  This candidate should have strong attention to detail, organizational skills, and be able to work in a high volume, fast paced environment.

Responsibilities of the Resolution Agent:

  • Assist consumers via telephone in the resolution of financial obligations through account maintenance according to both client and company expectations.
  • Maintain monthly performance and quality standards as defined by the clients
  • Perform other related duties as assigned by Management

Requirements of the Resolution Agent:

  • HS education or equivalent
  • Previous work on 3rd party paper is preferred
  • At least 6 months working knowledge/work ethics experience preferred
  • Satisfactorily completing training period
  • Proficient in data entry, multitasking, and computer navigation
  • Excellent interpersonal and communication skills with the ability to negotiate
  • Ability to calculate figures and amounts such as interest and percentages
  • excellent organization and time management skills

Helaine Williams
Recruiting Coordinator

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