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Customer Service Representative (Malvern, PA)

Malvern, PA 19355 | Contract to Hire

Post Date: 04/13/2018 Areas of Expertise: Call Center Pay Rate: 16.00

We are seeking a Customer Service Representative to join a company located in Malvern, PA. You will be responsible for helping customers by providing product and service information.

Hours: Tuesday- Saturday 2:00PM-11:00PM


  • Answer all incoming customer calls promptly and manage them effectively and efficiently.
  • Handle troubleshooting calls using Troubleshooting Guide.
  • Handle cancellation and early discharge calls from practices/patients, confirm d/c order, follow appropriate procedures.
    • Order Monitoring Supplies and/or Device Replacements as necessary.
  • Handle baseline calls from agency personnel to confirm receipt of baseline and to verify patient demographics.
    • “Sell” CardioNet, as needed, to decrease cancellations and early discharges.
    • Educate patients over the telephone and assist them in activating their monitors and sending baselines.
    • Facilitate kit delivery with appropriate supplies.
    • Document Billing/Insurance information in systems.
    • Document all correspondences.
    • Document all calls.
    • Handle Emails/VM’s as assigned
    • Demonstrate empathy and decrease customer tension
    • Communicate with physician offices and Account Executives, as needed, regarding patients starting service.
    • Maintain Quality Expectations
    • Other duties as assigned


  • High School Diploma or equivalent required; Bachelor's Degree is preferred
  • Computer skills are required including proficiency in Windows-based applications and MS Office - Excel, Word and Outlook using multiple platforms
  • Experience in healthcare a plus; must be detail oriented, have excellent customer service and communication skills
  • Experience in a fast-paced, high call volume, office or call center environment and familiarity with being evaluated based on quality and quantity of calls - highly preferred
  • Self starter, demonstrates initiative and flexibility in a fast paced environment
  • Being a team player, following through on tasks, problem-solving, and multi-tasking are required skills
  • Patience, professionalism, excellent phone etiquette, and technical skills (can explain technology to people of all ages and skill levels) - required


Victoria Schmidt

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