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Customer Service Representative (2nd/3rd Shift)

Exton, PA 19341 | Contract to Hire

Post Date: 04/17/2018 Areas of Expertise: Office Positions Pay Rate: 15/hr

Shifts Available:

  • 11:00am to 7:30pm
  • 11:30am to 8:00pm
  • 1:30pm to 9:00pm
  • 3:30pm to 12:00am

 Job Duties:

  • Communicates with Customers via phone to furnish information requested by our Customers.
  • Actively works to convert incoming Customer calls into reservations.
  • Determines location and availability of units. As a confident storage expert, completes rental reservation information.
  • Answers questions and complaints concerning billing and account information, refers complaints to designated departments or stores for investigation.
  • Provides outstanding Customer Service to external and internal Customers.
  • Meets operational performance standards including quality and sales productivity
  • Sales drive and acumen; ability to work in a metrics-oriented environment
  • Open and receptive to coaching and feedback
  • Professional demeanor
  • Strong verbal and written communication skills; conveys an enthusiastic voice tone and inflection
  • Works well in a busy environment and can meet deadlines
  • Able to work independently with minimal supervision
  • Must be flexible with schedule and able to work weekends and evening hours
  • Call Center experience is a plus
  • Bilingual is a plus!

Tori Cini
Staffing Specialist

Victoria places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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