Job Board

Find more opportunities...

Customer Service Rep (Recent Grads & Pet Lovers Apply Now!)

Upper Darby, PA | Temp to Perm

Post Date: 05/31/2018 Areas of Expertise: Call Center Pay Rate: $13.45/hour

Contemporary Staffing Solutions is currently recruiting Customer Service Representatives for Temp to Hire positions near Upper Darby, PA.

 The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.


  • The earliest shift is 7:00am to 3:30pm
  • Latest shift is 3:00pm to 12:00 midnight
  • Two options for shifts available are 8 hour shifts 5 days per week, and 10 hour shifts 4 days per week
  • 10 hour shifts are spread over the week. Most 4 day shifts are either Mon-Fri, Tu-Sat or Sun-Thurs.


Customer Service Rep Primary Responsibilities:

Happiness Managers are responsible for exceeding customer expectations by doing “whatever it takes”.

· Handle a high volume of incoming and outgoing calls (65+/day)

· Work with policyholders to understand and address all claim outcomes, billing and coverage inquiries

· Empathize and provide guidance to future customers and current policyholders

· Consistently maintain a positive outlook, focus, tone, and attitude

· Provide support to our policyholders over the phone, email and chat

· Troubleshoot policyholder issues and assist in the submission of claims

· Document all interactions within insurance compliance standards

· Must be able to work a 40-hour work week with varied shifts, including nights, weekends and occasional holidays


Customer Service Rep Required Skills

· A minimum of two (2) years in a customer-facing role

· Bilingual desired, but not required (English/Spanish)

· Ability to adapt quickly in a fast-paced, ever-changing environment and learn to operate multiple computer systems simultaneously

· Experience working in a call center or on the phones with customers

· Proficient in applications such as Phone Apps, Cloud based environments, Microsoft Outlook, Excel, Internet Explorer, Firefox, Safari, and Google Chrome

· Time management skills to independently complete your customer follow-ups while answering inbound calls

· Passionate about helping people and their pets through both the good and tough times

· Ability to work in an open desk, team-oriented environment while remaining focused

· Patience and confidence when working with policyholders who need an extra helping hand

· Demonstrated ability to communicate clearly, professionally, and effectively on the phone as well as in writing

· Ability to apply initiative and judgment to define and perform tasks, sometimes complex, and sees the bigger picture

· Excellent team player; proven ability to apply innovative ideas and critical thinking


Amazing amenities on the campus!

· a fitness center with on-site personal training staff

· aerobic classes like spinning, step and yoga

· a basketball court

· weight room

· juice bar

· massage services

· daycare facilities for gym patrons


Alyssa Mahoney

Alyssa has been in the staffing industry for 5 years. She places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
Apply Online 62 people have applied to this job

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs:

Serving Nationwide

161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

© 2018 Contemporary Staffing Solutions | SiteMap | Privacy Policy | Contact Us