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Customer Service Rep (Recent Grads & Pet Lovers Apply Now!)

Upper Darby, PA | Temp to Perm

Post Date: 05/31/2018 Areas of Expertise: Call Center Pay Rate: $13.45/hour

Contemporary Staffing Solutions is currently recruiting Customer Service Representatives for Temp to Hire positions near Upper Darby, PA.

 The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Hours:

  • The earliest shift is 7:00am to 3:30pm
  • Latest shift is 3:00pm to 12:00 midnight
  • Two options for shifts available are 8 hour shifts 5 days per week, and 10 hour shifts 4 days per week
  • 10 hour shifts are spread over the week. Most 4 day shifts are either Mon-Fri, Tu-Sat or Sun-Thurs.

 

Customer Service Rep Primary Responsibilities:

Happiness Managers are responsible for exceeding customer expectations by doing “whatever it takes”.

· Handle a high volume of incoming and outgoing calls (65+/day)

· Work with policyholders to understand and address all claim outcomes, billing and coverage inquiries

· Empathize and provide guidance to future customers and current policyholders

· Consistently maintain a positive outlook, focus, tone, and attitude

· Provide support to our policyholders over the phone, email and chat

· Troubleshoot policyholder issues and assist in the submission of claims

· Document all interactions within insurance compliance standards

· Must be able to work a 40-hour work week with varied shifts, including nights, weekends and occasional holidays

 

Customer Service Rep Required Skills

· A minimum of two (2) years in a customer-facing role

· Bilingual desired, but not required (English/Spanish)

· Ability to adapt quickly in a fast-paced, ever-changing environment and learn to operate multiple computer systems simultaneously

· Experience working in a call center or on the phones with customers

· Proficient in applications such as Phone Apps, Cloud based environments, Microsoft Outlook, Excel, Internet Explorer, Firefox, Safari, and Google Chrome

· Time management skills to independently complete your customer follow-ups while answering inbound calls

· Passionate about helping people and their pets through both the good and tough times

· Ability to work in an open desk, team-oriented environment while remaining focused

· Patience and confidence when working with policyholders who need an extra helping hand

· Demonstrated ability to communicate clearly, professionally, and effectively on the phone as well as in writing

· Ability to apply initiative and judgment to define and perform tasks, sometimes complex, and sees the bigger picture

· Excellent team player; proven ability to apply innovative ideas and critical thinking

 

Amazing amenities on the campus!

· a fitness center with on-site personal training staff

· aerobic classes like spinning, step and yoga

· a basketball court

· weight room

· juice bar

· massage services

· daycare facilities for gym patrons

 

Alyssa Mahoney

Alyssa has been in the staffing industry for 5 years. She places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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