Contemporary Staffing Solutions is currently recruiting for a Customer Service Representative for a Contract to Hire role in Ewing, NJ.
The ideal candidate would have 2-3+ years customer service experience. Candidates who possess previous call center experience are highly preferred. A strong candidate would have excellent communication skills, previous call center experience, and thick skin. The ideal candidate should have strong negotiation skills and ability to work in a high volume, fast paced environment.
Schedule: Must be available Monday-Saturday, 8a-9p for an 8hr shift. Will have Sunday and 1 day off during the week.
Responsibilities of the Customer Service Representative:
Listen to incoming phone calls from customers regarding their mortgage loan, identify the reason for the phone call and provide the customer with an appropriate response
Analyze information provided by customers, diagnose root causes for their problems/concerns and offer viable options/solutions to resolve their problems/concerns
Utilize scripted materials to provide solutions to customers
Collaborate with internal resources to resolve more complex problems
Requirements of the Customer Service Representative :
HS Diploma; required
2-3+ years customer service experience
Previous call center experience is preferred
Must possess excellent communication skills
Must be able to work in a high volume, fast paced environment
Jennifer is a Staffing Specialist at CSS with experience connecting job seekers to their dream opportunities in Accounting & Finance, HR, Call Center & Office, and Mortgage positions on the West Coast.