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Customer Service

Ewing, NJ | Contract to Hire

Post Date: 02/06/2018 Areas of Expertise: Call Center Pay Rate: $17.37

Contemporary Staffing Solutions is currently recruiting for a Customer Service Representative for a Contract to Hire role in Ewing, NJ.

The ideal candidate would have 2-3+ years customer service experience. Candidates who possess previous call center experience are highly preferred. A strong candidate would have excellent communication skills, previous call center experience, and thick skin. The ideal candidate should have strong negotiation skills and ability to work in a high volume, fast paced environment.

Schedule: Must be available Monday-Saturday, 8a-9p for an 8hr shift. Will have Sunday and 1 day off during the week.

Responsibilities of the Customer Service Representative:

  • Listen to incoming phone calls from customers regarding their mortgage loan, identify the reason for the phone call and provide the customer with an appropriate response
  • Analyze information provided by customers, diagnose root causes for their problems/concerns and offer viable options/solutions to resolve their problems/concerns
  • Utilize scripted materials to provide solutions to customers
  • Collaborate with internal resources to resolve more complex problems

Requirements of the Customer Service Representative :

  • HS Diploma; required
  • 2-3+ years customer service experience
  • Previous call center experience is preferred
  • Must possess excellent communication skills
  • Must be able to work in a high volume, fast paced environment

Jennifer Merlos

Jennifer is a Staffing Specialist at CSS with experience connecting job seekers to their dream opportunities in Accounting & Finance, HR, Call Center & Office, and Mortgage positions on the West Coast.
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