Contemporary Staffing Solutions is currently recruiting for an Collections Representative for a Contract role in Cherry Hill, NJ.

The ideal candidate would have 2+ years collections experience within a high volume call center.  The ideal candidate would have 3+ years customer service experience and be extremely customer service oriented.  A strong candidate would have strong problem solving skills, excellent communication skills, and be able to handle difficult situations with ease.  This candidate would be a strong multi-tasker, detail oriented, and work with a sense of urgency.  This candidate would be computer savvy and be able to use Microsoft Office suites.

Responsibilities of the Collections Representative:

• Processing and closing out  past due customer accounts
• Handling between 100-300 outbound collections calls per day
• Provides a high level of customer service to all clients and customers
• Negotiate payment with customers
• Works to solve the customer's inquiry or concern in a timely manner
• Escalates inconsistencies to lead or supervisory staff
• Submits completed work for review and verification.
• Performs data entry as needed
• Makes routine entries into processing and tracking systems

Requirements of the Collections Representative:

• HS Diploma; required, Bachelor's Degree; preferred
• 2+ years collections experience is required
• 3+ years customer service experience is required
• Must have strong negotiation skills and be customer service oriented and
• Must have excellent communication skills, written and verbal
• Must be comfortable working in a high volume, fast paced environment
• Must have strong problem solving abilities and strong multi-tasking abilities
• Must be detail oriented and goal oriented