Contemporary Staffing Solutions is staffing for a Collections Representative position in Camden, NJ. Responsible for the collection of 60 and 90 day delinquent customer accounts by complying with standard department and company policies and procedures
Review status of delinquent accounts report and email or make outbound calls to notify customer, and make arrangement to secure payment and follow up. Documentation of calls/emails should be tracked in accounting software in accordance with company policy.
Answer phone, timely investigation to resolve customer requests, billing disputes and or account issues.
Establish and maintain working relationships with new and existing customers.
Accurate and timely documentation of interactions with customers and information regarding financial status and collection efforts.
Verify with accounting supervisor when to place customer on credit hold, documentation in accounting software of reasons hold was placed.
Process credit card payments and maintain records of such payments.
Daily maintenance, processing and recording of customer electronic payments (ACH).
Perform new account setups in accounting software, when needed. Notify respective parties once completed.
Assist with month end cleanup of accounts receivable aging report, assist with processing and mailing of customer statements.
Keep accounting supervisor, and if needed controller & CFO, of work status, problems and progress, as related to work assignment, or issues unresolved at hand.
Serve as primary backup, as needed, to accounting supervisor.
Assist with special projects, as needed.
High School Diploma or equiviliant
1-2 years or equivalent of progressive credit collection experience.