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Collections Representative

Camden, NJ

Post Date: 04/16/2018 Areas of Expertise: Call Center Pay Rate: $16-$18/hour

Contemporary Staffing Solutions is staffing for a Collections Representative position in Camden, NJ. Responsible for the collection of 60 and 90 day delinquent customer accounts by complying with standard department and company policies and procedures 

 

Responsibilities:

  • Review status of delinquent accounts report and email or make outbound calls to notify customer, and make arrangement to secure payment and follow up.  Documentation of calls/emails should be tracked in accounting software in accordance with company policy. 
  • Answer phone, timely investigation to resolve customer requests, billing disputes and or account issues.
  • Establish and maintain working relationships with new and existing customers. 
  • Accurate and timely documentation of interactions with customers and information regarding financial status and collection efforts. 
  • Verify with accounting supervisor when to place customer on credit hold, documentation in accounting software of reasons hold was placed. 
  • Process credit card payments and maintain records of such payments.
  • Daily maintenance, processing and recording of customer electronic payments (ACH). 
  • Perform new account setups in accounting software, when needed.  Notify respective parties once completed. 
  • Assist with month end cleanup of accounts receivable aging report, assist with processing and mailing of customer statements. 
  • Keep accounting supervisor, and if needed controller & CFO, of work status, problems and progress, as related to work assignment, or issues unresolved at hand. 
  • Serve as primary backup, as needed, to accounting supervisor. 
  • Assist with special projects, as needed.

Requirements:

  • High School Diploma or equiviliant
  • 1-2 years or equivalent of progressive credit collection experience.
  • Team player, problem solver

Alyssa Kennedy

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