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Call Center Specialist

Mount Laurel, NJ 08054 | Contract to Hire

Post Date: 04/11/2018 Areas of Expertise: Call Center Pay Rate: $14-16/hr, depending on experience

Contemporary Staffing Solutions is currently recruiting for an Call Center Specialist for a Contract to Hire role in Mt. Laurel, NJ.

The ideal candidate would have 2+ years call center experience within a high volume call center.  The ideal candidate would have 3+ years customer service experience and be extremely customer service oriented.  A strong candidate would have strong problem solving skills, excellent communication skills, and be able to handle difficult situations with ease.  This candidate would be a strong multi-tasker, detail oriented, and work with a sense of urgency.  This candidate would be computer savvy and be able to use Microsoft Office suites.

Responsibilities of the Call Center Specialist:

  • Processing and closing out customer accounts
  • Handling between 100-300 inbound/outbound calls per day
  • Provides a high level of customer service to all clients and customers
  • Works to solve the customer's inquiry or concern in a timely manner
  • Escalates inconsistencies to lead or supervisory staff
  • Submits completed work for review and verification.
  • Performs data entry as needed
  • Makes routine entries into processing and tracking systems

Requirements of the Call Center Specialist:

  • HS Diploma; required, Bachelor's Degree; preferred
  • 2+ years call center experience is required
  • 3+ years customer service experience is required
  • Must be customer service oriented and have excellent communication skills, written and verbal
  • Must be comfortable working in a high volume, fast paced environment
  • Must have strong problem solving abilities and strong multi-tasking abilities
  • Must be detail oriented and goal oriented

Chanis Brown

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161 Gaither Drive, Suite 210
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