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Call Center Specialist

Cherry Hill, NJ 08003 | Direct Hire

Post Date: 02/01/2018 Areas of Expertise: Call Center Pay Rate: $15-18/hr, depending on experience

Contemporary Staffing Solutions is currently recruiting for a Call Center Specialist for a Direct Hire role in Cherry Hill, NJ.

The ideal candidate would have 2-3+ years in a high volume call center.  A strong candidate would have previous banking, mortgage, or finance call center experience or collections experience.  This candidate should have excellent communication skills (written and verbal), a very strong phone presence, and a high sense of urgency.  This candidate should be extremely customer service oriented and have a high focus on providing a high level of service to both customers and clients.  This candidate would have strong interpersonal skills and relationship building abilities.

Shift:

  • Training: Mon-Fri, 8-5 (6 weeks - NO time may be missed)
  • After Training: Call Center is open from 8a-7p - shifts include: 8-5, 8:30-5:30, 9-6, 10-7 (must be flexible for ANY shift)
  • Must work 1 Saturday a month with a day off during the week

Responsibilities of the Call Center Specialist:

  • Answer inbound and make outbound calls and respond to customer requests
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintains confidentiality of customer’s non public information.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides written and verbal responses to customer inquiries as needed.
  • Answer inbound and make outbound collection calls on delinquent accounts up to 30 days.

Requirements of the Call Center Specialist:

  • High school diploma or general education degree (GED) are required, Associate's or Bachelor's Degree is strongly preferred
  • 2-3+ years experience in a high volume, fast paced call center is required
  • Previous mortgage, banking, or finance experience is strongly preferred
  • Previous collections experience is preferred
  • Must have excellent communication skills, both written and verbal
  • Must have 5+ years customer service experience and be extremely customer service oriented
  • Must be adaptable, organized, and detail oriented

 

Stephanie Cormier
Staffing Specialist

Stephanie places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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