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Call Center Representative

Ewing, NJ | Contract to Hire

Post Date: 01/29/2018 Areas of Expertise: Call Center Pay Rate: $15-16/hr, depending on experience

Contemporary Staffing Solutions is currently recruiting for an Call Center Representative for a Contract to Hire role in Ewing, NJ.

The ideal candidate would have 1-2+ years call center experience and previous banking/financial industry experience.  This candidate would have excellent communication skills, written and verbal and a high level of customer service experience.  This candidate should possess a positive attitude and strong interpersonal skills.

Responsibilities of the Call Center Representative:

  • Responsible for client focused calls, both inbound and outbound speaking on behalf of the customer
  • Perform surveys with the customer via phone and e-mail and enters the information into the database
  • Monitor calls for quality assurance
  • Provide service recovery to customers and clients that have received poor customer service
  • Perform other duties as assigned

Requirements of the Call Center Representative:

  • High school diploma or general education degree (GED) are required, Associate's or Bachelor's Degree is strongly preferred
  • 2-3+ years call center experience is required
  • Previous banking/mortgage/financial industry experience is strongly preferred
  • Must have excellent communication skills, written and verbal
  • Must have strong interpersonal skills and have strong customer service abilities
  • Must have a positive attitude and empathy
  • Must be comfortable working in a high volume, fast paced environment

 

Stephanie Cormier
Staffing Specialist

Stephanie places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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