Contemporary Staffing Solutions is currently recruiting for an Call Center Representative for a Contract to Hire role in Ewing, NJ.
The ideal candidate would have 1-2+ years call center experience and previous banking/financial industry experience. This candidate would have excellent communication skills, written and verbal and a high level of customer service experience. This candidate should possess a positive attitude and strong interpersonal skills.
Responsibilities of the Call Center Representative:
Responsible for client focused calls, both inbound and outbound speaking on behalf of the customer
Perform surveys with the customer via phone and e-mail and enters the information into the database
Monitor calls for quality assurance
Provide service recovery to customers and clients that have received poor customer service
Perform other duties as assigned
Requirements of the Call Center Representative:
High school diploma or general education degree (GED) are required, Associate's or Bachelor's Degree is strongly preferred
2-3+ years call center experience is required
Previous banking/mortgage/financial industry experience is strongly preferred
Must have excellent communication skills, written and verbal
Must have strong interpersonal skills and have strong customer service abilities
Must have a positive attitude and empathy
Must be comfortable working in a high volume, fast paced environment