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Call Center Representative (Mortgage)

Fort Washington, PA | Temp to Perm

Post Date: 02/01/2018 Areas of Expertise: Call Center Pay Rate: $15-$18/hour

Contemporary Staffing Solutions is currently recruiting Call Center Representatives for Temp to Hire positions in Fort Washington, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of Call Center Representative:

  • Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintains confidentiality of customer’s non public information.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides written and verbal responses to customer inquiries as needed.
  • Answer inbound and make outbound collection calls on delinquent accounts up to 30 days.

Requirements of Call Center Representative:

  • High school diploma or general education degree (GED) required
  • Some College/Associates Degree or equivalent from two-year College or Technical School; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience
  • Customer service and collection experience in a mortgage environment.
  • Bilingual is a PLUS!


Alyssa Mahoney

Alyssa has been in the staffing industry for 5 years. She places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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