Contemporary Staffing Solutions is partnering with a third-party call center in Langhorne, PA that is seeking Temp Call Center Agents to join their growing team in a corporate office environment! As part of this team, you will handle customer service/technical support calls, emails, and chat discussions. You will be responsible for utilizing available tools to provide single call resolution and provide a “best in class” customer experience.
Note: This location is not public transit accessible
Provide customer support through technical competence and effective communication skills.
Provide “best in class” customer experience on every customer interaction.
Troubleshoot the customer’s problems using the tools provided and troubleshooting knowledge.
Utilize superior multitasking and communication skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner.
Able to identify and escalate customer issues with empathy.