Contemporary Staffing Solutions is currently recruiting for an Call Center Agent for a Contract to Hire role in Trenton, NJ.
The ideal candidate would have 2+ years call center experience within a high volume call center. The ideal candidate would have 3+ years customer service experience and be extremely customer service oriented. A strong candidate would have strong problem solving skills, excellent communication skills, and be able to handle difficult situations with ease. This candidate would be a strong multi-tasker, detail oriented, and work with a sense of urgency. This candidate would be computer savvy and be able to use Microsoft Office suites.
Responsibilities of the Call Center Agent:
Processing and closing out customer accounts
Handling between 100-300 inbound/outbound calls per day
Provides a high level of customer service to all clients and customers
Works to solve the customer's inquiry or concern in a timely manner
Escalates inconsistencies to lead or supervisory staff
Submits completed work for review and verification.
Performs data entry as needed
Makes routine entries into processing and tracking systems