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Bilingual Customer Service Rep

King of Prussia, PA | Long term temporary

Post Date: 05/31/2018 Areas of Expertise: Call Center Pay Rate: $15/hour

Contemporary Staffing Solutions is currently recruiting Bilingual Customer Service Representatives for long term Temp to Possible Hire positions in King of Prussia, PA.

The ideal candidate should be an organized strongmulti-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have aproven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

This position will be starting on July 9th and go until at least end of December for open enrollment period!

Bilingual Customer Service Rep Responsibilities:

  • Responsible for answering inbound/outbound calls related to Health & Welfare approximately 85% of the work day;
  • Follow-up on calls that need additional assistance or have been escalated to Tier 2 or 3;
  • Using available resources (call center worker instructions, Knowledge System and other client process materials), research and identify required information to resolve customer inquiries;
  • Identify and escalate issues that may affect the quality of service, cause technical challenges or place clients SLA's at risk;
  • Partner with internal team members to ensure that requests are handled appropriately and in a timely manner;
  • Route calls to the appropriate carriers as required by client specific process;
  • Use sound judgment, escalate issues as needed;
  • Recognize, document and communicate reoccurring problems and/or trends, as appropriate;
  • Participate in all client specific, Open Enrollment (OE) and on-going events and training sessions organized by the training department such as meetings, mentoring, peer feedback etc.
  • Participate in reviews of processes and procedures creating efficiencies and best practices;

Bilingual Customer Service Rep Requirements:

  • Strong organizational, analytical skills and strong attention to detail;
  • Excellent troubleshooting, decision making and problem solving skills;
  • Solid interpersonal, verbal and written communication skills;
  • Ability to work well independently and as a team member;
  • Ability to multitask and successfully operate in a fast-paced work environment;
  • Ability to prioritize projects and meet deadlines;
  • Ability to follow through on and successfully execute tasks while adhering to specified quality standards;
  • Demonstrated ability to provide superior customer service and maintain positive relationships with client contacts;
  • Proficiency in Microsoft Office Suite, including MS Word and Excel;

Alyssa Mahoney

Alyssa has been in the staffing industry for 5 years. She places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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