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Benefits Specialist (Open Enrollment)

Blue Bell, PA | Temp to Hire

Post Date: 06/05/2018 Areas of Expertise: Call Center Pay Rate: $14/hour

 

Do you have prior healthcare customer service experience or employee benefit experience? Then this position is right for you! This is a full time contract position with the opportunity to go perm, but it is not guaranteed.

Pay: $14/hour

Hours: M-F 8am - 8pm (8 hour shift)

- Answer inbound calls pertaining to benefit inquiries, create cases, escalate the case if necessary, and follow up with customers when information is received.

- Provide objective information to members regarding open enrollment, status changes, and new hire benefit information. This also includes comparing benefit options during enrollment periods.

- Maintain an firm understand of benefit plans (medical, dental, vision, pharmacy, life, short and long term disability, and similar benefits) in addition to marketplace/exchange plans, COBRA, and Medicare plans

- Ensure that all calls are in compliance with strict procedures, policies, and quality standards

- Ensure the utmost professionalism, customer service, and confidentiality with each customer in accordance with company and legal policies such as HIPPA, COBRA, Affordable Care Act, and similar legislation - Follow each case??s status until it is resolved and close the case in the system

- Escalate, prioritize, and research all cases as needed

- Document all calls to track inquiries and information given

Qualifications:

- Minimum of 1 year experience in a customer service, healthcare, or employee benefits

-Accident & Health Insurance License is a plus!

- High School Diploma or GED required - Exceptional spelling, grammar, phone etiquette, and documentation skill sets

- Effective oral and written communication

- Prior call center customer service experience in a corporate setting is preferred - MS Office experience is required and former experience working in a CRM system is preferred

- Higher education classes or prior work experience consisting of administration, liberal arts, public health, healthcare management, or a related field is preferred and may be substituted in lieu of the experience requirement

- Must be able to work independently and with a team

- Ability to speak both English and Spanish is a plus

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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