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Benefits Customer Service Representative

Tempe, AZ | Temp to Hire

Post Date: 08/09/2018 Job ID: 98423 Areas of Expertise: Call Center Pay Rate: $15-$15.50/hr

Benefits Customer Service Representatives are needed for positions in Tempe, AZ!

Our client company is a risk management, brokerage and advisory company. Starting in 1828, the company has since grown tremendously, becoming a world leader in their industry with tens of thousands of employees dedicated to serving over 140 countries! They’re progress and dedication to its customers and employees has not gone unnoticed, and since 2012, the company has been listed on Fortune’s list of “World’s Most Admired Companies!”

The Benefit Customer Service Representative is responsible for handling customers’ issues and assisting with client pension and/or health and welfare plans using web-based systems for tracking, information gathering, and troubleshooting issues. The ideal candidate can start as soon as August 14th! The position is currently temporary at $15 an hour (or $15.50 for bilingual candidates) but can become permanent for a superb, customer-minded employee!

Responsibilities of the Benefit Customer Service Representative includes:

  • Quickly building a rapport and responding to customers in a compassionate manner.
  • Tailoring your customer service approach to meet all types of member communication styles and personalities.
  • Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
  • Proficiently translating health terms, welfare terms, pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon.
  • Collecting relevant customer information, determining immediate requests/questions, and anticipating future needs of the member.
  • Displaying high emotional intelligence while dealing with upset or escalated callers
  • Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines by providing appropriate and accurate information.
  • Maintaining and documenting complete and accurate call and case notes.
  • Professionally responding to customer inquiries/complaints received via phone, email or other communication channels.
  • Demonstrating a high level of customer service in a changeable work environment
  • Participating in team meetings and training.
  • Possessing a cooperative and positive attitude towards customers, internal contacts and team members.
  • Performing other duties as assigned.

Perks of Working with Our Client Company:

Our client company is concerned with the work and life balance of their employees, who they recognize and the company’s greatest asset. To show their gratitude, our client company offer benefits to permanent employees that encourage healthy living and a great career. These benefits include:

  • 401K with Company contribution
  • Health, Vision, Dental, and Life insurance
  • Vacation and Paid Time Off
  • Paid holidays
  • Performance bonuses
  • Company social events
  • Opportunities for career development
  • And more!

Requirements:

  • Associate or Bachelor’s degree preferred
  • Minimum one year of experience in a customer service setting (2-3 years is preferred)
  • Effectively uses the English language in a customer service setting, including verbal and written communication skills
  • Can quickly assess issues and formulate a response/resolution using analytical and problem-solving skills
  • High level attention to detail
  • Proficiency with computers, specifically the use of Microsoft Office programs (specifically Outlook, Excel and Word) and other software applications
  • Minimum typing speed of 30-40 WPM
  • Ability to work in a team environment
  • Ability to work in a multi-tasked environment and prioritize and organize work
  • Able to work a flexible work schedule (30 to 40 hours a week with occasional overtime and varied start/end times)
  • Excellent attendance and punctuality
  • Working knowledge of health and welfare and/or defined benefit pension plans a plus!
  • Fluent in Spanish a plus!

Victoria Schmidt

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