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Technical Services Analyst

Ann Arbor, MI 48108

Posted: 10/22/2018 Employment Type: Contract to Hire Areas of Expertise: Technical Job Number: 99088 Pay Rate: $30/hr

Contract to Hire



The Technical Services Analyst delivers system (OS), software (Application) and hardware (desktop & mobile) support for clients, employees and associates. This includes level 2 technical troubleshooting for device and workflow for all deployed devices and applications. The Technical Services Analyst is also responsible for assisting in the design, delivery, and improvement of deployed applications, workflow and devices. Finally, the Technical Services Analyst is responsible for ordering, asset tracking and deployment of desktop and mobile devices.


  • 4+ years relevant experience.
  • Functional understanding of and experience with Microsoft Windows OS, Microsoft Office, Cisco Telephony and computer network systems
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Experience with Service Now ticketing system


Kay Odenwelder
Sr. Technical Recruiter

Kay has been working at CSS for over 19 years. She specializes in placing Technical Professionals in Direct Hire, Contract to Hire and Contract opportunities.

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