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Service Officers

Mount Laurel, NJ

Posted: 09/05/2018 Employment Type: Longterm Contract Areas of Expertise: Office Positions Job Number: 98717 Pay Rate: $15/hr

A Service Officer is currently needed for a position in Mount Laurel, NJ!

Our client company is a well-known banking company that strives to provide their customers with the absolute best service. They maintain customer convenience by providing long hours and weekend hours, online banking, mobile banking, and over one thousand locations! 

The Service Officer is responsible for handling back-office work that involves overseeing data, documents, and processing, making sure that they are accurate and complete, and helping and teaching other employees. This is a year-long contract with full-time hours that pays $15 an hour!

Responsibilities of the Service Officer include:

  • Performing quality reviews of highly complex loan documentation to reduce risk of loss and ensure policy and regulatory compliance.
  • Completing quality control analysis of standard and nonstandard loan documentation
  • Ensuring data integrity and performing various functions related to the workgroup to avert losses and reduce risk.
  • Leading activities in the documentation unit, assigning, prioritizing and monitoring work.
  • Supporting and coaching less experienced quality control personnel.
  • Resolving complex irregularities and items not in compliance with applicable regulations and/or Company policy.
  • Applying knowledge of Company policies to determine next steps in resolving outstanding issues.
  • Developing and executing plans to resolve complex issues and involving others when appropriate.
  • Evaluating trends in errors within assigned groups and making recommendations to management for improvement in processes.
  • Following up on unresolved issues to ensure resolution
  • Contacting appropriate departments, employees, vendors, and customers to ensure completion of unfinished items
  • Creating documentation and status tracking methods to ensure timely completion of unresolved issues

Perks of Working with Our Client Company:

Our client company nurtures a culture of support, as they want only the best for their employees. They achieve this by providing tools to develop their employees professionally and by looking out for their health and future. They offer benefits to full-time employees that include:

  • Competitive salaries
  • Retirement and savings plans
  • Tuition assistance program
  • Incentive programs
  • Regular coaching and feedback
  • Access to on-the-job training and a variety of tools and resources
  • eLearning courses
  • Classroom-based training/workshops
  • And more!

Requirements:

  • High School Diploma/GED (2 year degree preferred)
  • Minimum 5 years of related experience
  • In-depth knowledge of Company policy and applicable regulations
  • Strong planning, prioritizing, problem-solving, analytical, and organizational skills
  • Excellent written and verbal communication skills
  • Superb leadership skills with the ability to explain complex ideas to others
  • Familiarity with Regulation Z
  • Strong attention to detail
  • Previous mortgage experience (regulatory or compliance)
  • Computer savvy with proficiency in MS Office
  • Loan experience and compliance experience a huge plus!

Stephanie Cormier
Staffing Specialist

Stephanie places top talent in the accounting/finance, human resources, and office/call center areas. She has experience recruiting nationwide and assisting job seekers in their next career.
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161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

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