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Seasonal Call Center Agents

Media, PA

Posted: 09/19/2018 Employment Type: Temporary Areas of Expertise: Call Center Job Number: 98858 Pay Rate: $12/hr

Seasonal Call Center Agents are currently needed for positions in Media, PA!

Our client company is the largest US privately-held, full-service, global transportation and logistics company with a worldwide network and over 75 locations across multiple countries—which means they provide their customers with global, 24/7 coverage! They help businesses run efficiently by providing customized shipping and logistics services. Their mission is to provide exceptional service and quality to their clients by remaining flexible and responsive to customers' needs.

The Call Center Agent is primarily responsible for answering inbound telephone calls for customers. The ideal candidate is a friendly, customer-minded professional who is concerned with providing the absolute best service to our clients! The position pays $12 and hour and while it is seasonal (through end of the year) it can become permanent for great employees.

Responsibilities of the Call Center Representative include:

  • Answering inbound calls.
  • Answering customer’s questions and resolving their issues/complaints.
  • Providing outstanding customer service to all customers.
  • Working part-time or full-time.
  • Make outgoing calls to follow-up on shipment status and update customers.
  • Entering, modifying, and terminating shipments when necessary.
  • Relaying emergency/disaster situations to management
  • Providing pricing and rate quotes when required.

Perks of Working with Our Client Company:

Our client company prides themselves on keeping or employees taken care of. They care for their future and wellbeing by providing benefits to permanent employees. These include:

  • Health, Dental, and Vision insurance
  • Disability and Supplemental Life insurance
  • 401K Plan and Pension Plan
  • Flexible Spending Account
  • Maternity/Paternity Leave
  • Reduced or Flexible Hours
  • Family Medical Leave
  • Opportunities to work from home
  • Vacation and Paid Time Off
  • Paid Holidays

Requirements:

  • Experience in customer service preferred but not required
  • Reliable transportation
  • Bubbly, outgoing personality
  • Strong communication skills and a professional phone personality
  • An excellent problem solver with great attention to detail
  • Able to work office equipment
  • Flexible and adaptable to changing business needs

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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