Mount Laurel, NJ 08054 | Direct Hire
No C2C rates available
The Salesforce.com Administrator will be instrumental in the implementation and ongoing use of Salesforce across multiple departments.
This role will involve configuration and maintenance of Salesforce, salesforce custom development tasks, and custom development outside of Salesforce to support integration.
This role will include working closely with business leaders to understand needs, and prescribe solutions based on a strong working knowledge of the Salesforce.com platform.
Configure and customize Salesforce.com Service Cloud environment.
Perform Data Modeling for internal and external Salesforce Data
Design and Configure call center flows with Service Console and Salesforce Connect covering Account Setup, Case Management, Workflow, Knowledgebase, dashboards and reporting
Identify existing and upcoming features and best practices to ensure maximum value of Salesforce platform.
Design and configure Salesforce UI to meet business requirements.
Salesforce Certification (Admin and/or Developer)
Salesforce Certification in Service Cloud
3-5 years' experience implementing and configuring Salesforce.com
Experience implementing Salesforce Service Cloud in a commercial call center environment
Experience working with Case Management, Email-To-Case, Workflow, and Approval Processes
BS in information technology, computer science or related field preferred
Experience with Apex, Force.Com, SOQL, Triggers, and Visual Force page development.
Experience with data loader batch integrations and Salesforce Connect real-time integrations via soap and rest
Experience with C# .Net and/or Oracle development a big plus
Experience with requirements gathering and direct customer interaction a plus
Experience with CTI connectors within Salesforce