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SalesForce Admin/Developer

Mount Laurel, NJ 08054 | Direct Hire

Post Date: 06/05/2018 Areas of Expertise: Salesforce.com Pay Rate: 85k

Direct Hire 

No C2C rates available

The Salesforce.com Administrator will be instrumental in the implementation and ongoing use of Salesforce across multiple departments.

This role will involve configuration and maintenance of Salesforce, salesforce custom development tasks, and custom development outside of Salesforce to support integration.

This role will include working closely with business leaders to understand needs, and prescribe solutions based on a strong working knowledge of the Salesforce.com platform.

 

  Essential Functions:

 

Configure and customize Salesforce.com Service Cloud environment.

 Perform Data Modeling for internal and external Salesforce Data

Design and Configure call center flows with Service Console and Salesforce Connect covering Account Setup, Case Management, Workflow, Knowledgebase, dashboards and reporting

Identify existing and upcoming features and best practices to ensure maximum value of Salesforce platform.

Design and configure Salesforce UI to meet business requirements.

Qualifications:

Salesforce Certification (Admin and/or Developer)

Salesforce Certification in Service Cloud

3-5 years' experience implementing and configuring Salesforce.com

Experience implementing Salesforce Service Cloud in a commercial call center environment

Experience working with Case Management, Email-To-Case, Workflow, and Approval Processes

BS in information technology, computer science or related field preferred

Experience with Apex, Force.Com, SOQL, Triggers, and Visual Force page development.

Experience with data loader batch integrations and Salesforce Connect real-time integrations via soap and rest

Experience with C# .Net and/or Oracle development a big plus  

Experience with requirements gathering and direct customer interaction a plus

Experience with CTI connectors within Salesforce

Kay Odenwelder
Sr. Technical Recruiter

Kay has been working at CSS for over 19 years. She specializes in placing Technical Professionals in Direct Hire, Contract to Hire and Contract opportunities.
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