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Licensed Agents

Richmond, VA | Contract

Post Date: 06/05/2018 Areas of Expertise: Call Center Pay Rate: $12-$15.50/hr

Contemporary Staffing Solutions is seeking several Licensed Agents for a role in Richmond,VA.

The License Associate is the front line representative of the call center. This individual is responsible for handling inbound sales calls. The agent will review plan information and answer prospect’s questions regarding insurance options, with the goal of closing the sale by enrolling in coverage. The agent will be closely aware of call center policies, procedures, and company/client goals and will strive to meet those goals. Agents must meet various productivity and quality levels established by their specific program. Customer service and/or sales experience, excellent communication skills, attention to detail, computer proficiency, and a process-orientation are paramount in an effective agent. This position reports to a Supervisor or Program Manager.

Responsibilities of the Licensed Agents:

  • Take inbound calls from prospective customers and explain features and advantages of medical plans to promote application for insurance
  • Complete a cost / plan analysis to identify the best product for the prospective customer
  • Goal is to determine best plan for the prospective member and enroll them in the plan of their choice.
  • Follow a call plan focused on sales and compliance
  • Maintain schedule adherence (attendance, punctuality, use of AUX time)
  • Willingly accept and implement feedback to improve sales performance
  • Adhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage.

Requirements of the Licensed Agents:

  • High school diploma / GED
  • Current Accident and Health/Life Insurance license (or recently expired)
  • Prior sales/service experience in a related environment (sales/service, call center preferred). Excellent communication skills – verbal and active listening skills
  • Assertive sales orientation. Have a passion for helping people through sales.
  • Must possess the drive to close the sale.
  • Demonstrated strong process-orientation and attention to detail
  • Demonstrated aptitude to learn, absorb, and actively use complex information.
  • Computer literacy.
  • Ability to use multiple computer programs at one time.

Aliha Walker

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