Exton, PA | Remote Friendly
Contemporary Staffing Solutions is recruiting candidates for our client in Exton, PA. They are seeking friendly, business-minded Inbound Call Center Agent Teammates who are dedicated to helping customers!
The ideal candidates should enjoy working in a fast-paced, team-oriented environment; candidates should be competitive and eager to help expand this company’s continuous growth and give 110% to not just succeed but exceed the responsibilities of their position to make for great customer experiences!
The starting rate for this position is $14.25 but can be bumped up to $15 if the candidate becomes permanent.
Responsibilities of Call Center Agents include:
• Calling customers to furnish information requested by our customers.
• Actively working to convert incoming customer calls into reservations.
• Determining the location and availability of units and completing rental reservation information.
• Answering questions and complaints concerning billing and account information, referring complaints to the designated departments or stores for investigation.
• Providing outstanding customer service to all customers.
• Meeting operational performance standards including quality and sales productivity.
• Completing a background and drug screening.
• Sales drive and acumen; ability to work in a metrics-oriented environment
• Open and receptive to coaching and feedback
• Professional demeanor and an optimistic attitude
• Strong verbal and written communication skills
• Works well in a busy environment and can meet deadlines
• Able to work independently with minimal supervision
• flexible with schedule and able to work weekends and evening hours
• Call Center experience is a plus
• Bilingual is a plus!
• Base Salary and competitive monthly bonus of $500 (based on performance)
• Paid 3-week training
• The opportunity to work from home
• Paid Time Off – Vacation, Holidays, Sick and Personal
• Tuition Reimbursement
• Business Casual Dress Code
• Medical, Dental, and Vision Plans
• 401K Retirement Plan with company match
• Recognition and Incentive Programs
• Paid short-term disability
• Advancement Opportunities
• Employee Discounts
• Free fruit daily in kitchen
• Bagels on Friday
• Metrics contests weekly to earn prizes (including days off!)
• Fun company holiday events