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Inbound Call Center Agent

Exton, PA | Remote Friendly

Post Date: 07/11/2018 Areas of Expertise: Call Center Pay Rate: $14.25

Contemporary Staffing Solutions is recruiting candidates for our client in Exton, PA. They are seeking friendly, business-minded Inbound Call Center Agent Teammates who are dedicated to helping customers!
The ideal candidates should enjoy working in a fast-paced, team-oriented environment; candidates should be competitive and eager to help expand this company’s continuous growth and give 110% to not just succeed but exceed the responsibilities of their position to make for great customer experiences!


The starting rate for this position is $14.25 but can be bumped up to $15 if the candidate becomes permanent.

Responsibilities of Call Center Agents include:


•    Calling customers to furnish information requested by our customers.
•    Actively working to convert incoming customer calls into reservations.
•    Determining the location and availability of units and completing rental reservation information.
•    Answering questions and complaints concerning billing and account information, referring complaints to the designated departments or stores for investigation.
•    Providing outstanding customer service to all customers.
•    Meeting operational performance standards including quality and sales productivity.
•    Completing a background and drug screening.

Qualifications:


•    Sales drive and acumen; ability to work in a metrics-oriented environment
•    Open and receptive to coaching and feedback
•    Professional demeanor and an optimistic attitude
•    Strong verbal and written communication skills
•    Works well in a busy environment and can meet deadlines
•    Able to work independently with minimal supervision
•    flexible with schedule and able to work weekends and evening hours
•    Call Center experience is a plus
•    Bilingual is a plus!

Perks:


•    Base Salary and competitive monthly bonus of $500 (based on performance)
•    Paid 3-week training
•    The opportunity to work from home
•    Paid Time Off – Vacation, Holidays, Sick and Personal
•    Tuition Reimbursement
•    Business Casual Dress Code
•    Medical, Dental, and Vision Plans
•    401K Retirement Plan with company match
•    Recognition and Incentive Programs
•    Paid short-term disability
•    Advancement Opportunities
•    Employee Discounts
•    Free fruit daily in kitchen
•    Bagels on Friday
•    Metrics contests weekly to earn prizes (including days off!)
•    Fun company holiday events

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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