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IT Support Specialist

Philadelphia, PA 19103

Post Date: 07/25/2018 Areas of Expertise: Technical Pay Rate: w2 rate only

 

  • Role: IT Support Specialist  
  • Industry: Large Law Firm
  • Location: Center City Philadelphia, PA 19103  
  • Interview Mode: Phone followed by an Onsite interview
  • Duration: 3 month contract to hire   

Title:  Information Technology Support Specialist

Job Description:  Would you like to grow your IT career with a friendly, collaborative team? Do you possess a strong customer service approach and truly enjoy helping others? If so, this opportunity is for you!

Reporting to the Manager of User Support Services, the Technology Support Specialist will be responsible for answering phone calls and entering tickets into our ticket system, ServiceDesk Plus and remoting to user’s computer using remote desktop tools.  They will also be responsible for occasionally providing on-site floor support.

Day to day responsibilities include:

  • Supporting Microsoft Windows Operating Systems, end-user client applications such as Microsoft Office, and third party applications.
  • Researching issues when no known solution exists.
  • Participate in IT on-boarding for new hires to familiarize them with IT policies, procedures & processes.
  • Remotely supporting end-users.
  • Understanding of standard support desk procedures, usage of the help desk to self-assign incidents and work towards successful resolution of end user issues

 

What we are looking for:

  • Strong customer support skills
  • 2 years of experience in an IT support role
  • Proficiency in the Microsoft Office 2007/2016 and Windows 7/10
  • Basic understanding of Active Directory
  • Strong verbal and communications skills
  • Ability to work independently
  • Certifications are a plus
  • A genuine passion for learning
  • A willingness to travel on occasion
  • Recent college graduates are welcome!
  • Experience with document management systems and law firm experience is a plus

Caitlin Christ
Technical Recruiter

Caitlin has been recruiting for CSS Technical Services for over three years specializing in IT Staffing. She approaches every interaction as an opportunity to exceed our candidate’s expectations.
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