Job Board

Find more opportunities...

Help Desk Analyst

Kennett Square, PA 19348 | Direct Hire

Post Date: 06/05/2018 Areas of Expertise: Technical Pay Rate: 40,000 - 45,000

(HelpDesk) staff duties including

  • Answering support calls
  • Managing tickets
  • Resolve level 1/2 tickets and escalate when needed
  • Use various software tools and provide remote client support
  • Check client backups and identify issues
  • Install devices such as a PC, smartphones, printer/scanner by following a setup template
  • Basic virus remediation using established guidelines
  • Occasionally works at client site under the direction of a more senior staff member
  • Other duties as assigned – there is no such thing as “not my job”

Job Requirements

  • Strong problem solving skills
  • Basic TCP/IP, default gateway, configuring network interfaces, basic DHCP concepts
  • General familiarity with Windows Desktop operating systems. We expect some knowledge of Windows 7and 8. It is not as important to know Vista or XP.
  • Networking fundamentals including but not limited to hubs/switches, routing concepts, firewall concepts
  • Anti-Virus and anti-malware concepts
  • Basic SOHO (Small Office/Home Office) networking including commodity level firewalls and wireless



Eric Brawley
Staffing Specialist

Eric is a Technical Recruiter going on two years with CSS. He prides himself on helping connect quality IT candidates with rewarding opportunities.
Apply Online 23 people have applied to this job

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs:

Serving Nationwide

161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

© 2018 Contemporary Staffing Solutions | SiteMap | Privacy Policy | Contact Us