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Customer Service Representative

Hunt Valley, MD

Posted: 09/19/2018 Employment Type: Temporary Areas of Expertise: Call Center Job Number: 98841 Pay Rate: $13/hr

A Customer Service Representative position is currently being recruited for in Hunt Valley, MD!

Our client is a top automobile insurance provider in North America. They specialize in title, electronic title, electronic lien, and auto dealer services as well specialty insurance services and insurance verification.

The Customer Service Representative is responsible for assisting the Title department, mainly through communicating with clients and processing titles. This temporary position offers $13 an hour!

Responsibilities of the Customer Service Representative include:

  • Reviewing title documents to determine if corrections are warranted and process.
  • Handling up to 1000 calls a month.
  • Handling title corrections for up to 1500 accounts a month.
  • Contacting clients by phone or e-mail
  • Providing stellar customer service to clients, dealers, and customers.
  • Review outgoing failure letters for accuracy in the follow-up process.
  • Auditing the system to ensure that the follow-up process is happening correctly and running smoothly.
  • Performing related responsibilities when necessary.

Perks of Working with Our Client Company:

Our client company offers a number of benefits to their permanent employees. These include:

  • Health insurance
  • 401K plan
  • Paid Time Off
  • Paid holidays
  • Opportunities for career growth
  • And more!

Requirements:

  • High School diploma/GED
  • Previous customer service experience
  • Experience with vehicle titles, DMVs, or auto dealers preferred
  • Excellent written and oral communication skills
  • Organized and timely multitasker
  • Friendly and professional with great interpersonal skill
  • Accurate keyboarding skills with proficiency in AS/400

Mackenzie Edwards

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