Contemporary Staffing Solutions is currently recruiting for a Customer Service Representative in Philadelphia, PA by July 23rd! Join our well-known, national health insurance company paying more than $13 per hour!
The Call Center Customer Service Representative is primarily responsible for answering inbound telephone calls for customers. The ideal candidate is a friendly, customer-minded professional who is concerned with providing the absolute best service to our clients!
Responsibilities of the Customer Service Representative include:
Answering customers’ questions regarding their health plans.
Resolving customers’ issues/complaints.
Providing outstanding customer service to all customers.
Meeting background screening requirements.
Completing training hours (Monday through Friday, between 8:30am and 4:45pm).
Perks of Working with Us IF your converted to a direct position:
We are dedicated to taking care of our employees’ health and well being. We offer a free onsite fitness center (with discounted rates at participating facilities), group exercise classes, personal health coaches and registered dieticians, walking workstations and bike stations, and more! We take care of the well-being of our employees by offering permanent associates benefits that include:
Medical, dental, vision, and prescription drug coverage
Paid vacation days and holidays and flex vacation option
401(k) retirement savings plan including company match, with immediate vesting
Paid time off for volunteer work
Career development opportunities
Short and long-term disability coverage
Travel accident insurance
And adoption assistance
High School Diploma/GED
Minimum of 2 years of customer service experience (call center experience preferred)
Healthcare industry experience preferred
Excellent verbal and written communication skills
Fluency in the English language with professional language/word choice skills
Ability to clearly communicate complex messages over the phone.
Insurance, Insurance Billing, or nursing related experience a plus
Strong problem-solving skills
Prove It! test scores required
Be available to work Monday through Friday between 8am-6pm