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Customer Service Associate

Newtown Square, PA | Temp to Hire

Post Date: 08/09/2018 Job ID: 98403 Areas of Expertise: Call Center Pay Rate: $13.45/hr

Do you love animals? An enthusiastic Customer Service Associate is needed to help people with their furry friends for a full-time position in Newtown Square, PA!

Our client company is a Philly-based insurance company for pets that is growing and becoming busier than ever! They strive to help customers and their pets by offering unlimited insurance services. They need a candidate who thrives in a fast-paced environment and who will help the company reach its potential by doing “whatever it takes” for its customers!

The Customer Service Associate is responsible for ingoing and outgoing calls while actively helping policyholders smile. The ideal candidate is passionate, positive, and creative!

Responsibilities of the Customer Service Associate include:

  • Consistently maintaining a positive outlook, focus, tone, and attitude.
  • Handling a high volume of incoming and outgoing calls (65+/day).
  • Empathizing and providing guidance to future customers and current policyholders through phone, email, and chat.
  • Working with policyholders to understand and address all claim outcomes, billing, and coverage inquiries.
  • Troubleshooting policyholder issues and assist in the submission of claims.
  • Document all interactions within insurance compliance standards.
  • Working a 40-hour work week with varied shifts, including nights, weekends and occasional holidays.

Perks of Working with Our Client Company:

Our client company celebrates and rewards its employees by offering amazing amenities on campus and a comprehensive benefits plan. Perks of working here include:

  • Fitness center (with on-site personal training staff, yoga classes, a basketball court, a weight room, a juice bar, massage services, and daycare facilities for gym patrons)
  • Bonuses and Incentives
  • Health and Dental insurance
  • 401K plan
  • Paid vacation and Paid Time Off
  • Free food
  • and more!

Requirements:

  • Minimum of 2 years in a customer-facing role
  • Experience working in a call center or on the phones with customers
  • Adaptable and able to learn to operate multiple computer systems and applications simultaneously
  • Proficient in applications such as Cloud-based environments, Microsoft Outlook and Office, Internet Explorer, Firefox, Safari, and Google Chrome
  • Organized and able to prioritize tasks
  • Empathetic with high emotional intelligence
  • Can communicate clearly, professionally, and effectively on the phone as well as in writing
  • Bilingual (English/Spanish) a huge plus!
  • Excellent team player with proven ability to apply innovative ideas and critical thinking

Aly Reinhard

Aly specializes in placing top talent in the Accounting/Finance, Human Resources, and Office/Call Center space. She has experience recruiting nationwide and assisting job seekers in their next career.
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