Contemporary Staffing Solutions is currently looking for Direct Hire positions in Fishers, IN.
The ideal candidate should be an organized, strong multi-tasker with great customer service skills and the ability to handle high-stress situations. They should have a proven record of personal and professional achievement and be able to master modern technologies as needed. Not only should the ideal candidate function well in a fast-paced, dynamic environment, they should also have an ardent desire to help a business grow.
Responsibilities of the Collections Representative include:
Answering inbound calls and making outbound calls while responding to customer requests in a timely manner to deliver and maintain quality service
Informing customers that all regulatory requirements are met by explaining policies and procedures to them patiently and calmly
Providing customers with information and assistance with their mortgage loans
Keeping non-public customer information confidential
Building customer relationships by listening to them and providing solutions for their issues both accurately and in a timely manner
Attending 6 weeks of training from Monday to Friday, 8 am to 5 pm. Upon completion, the candidate must be able to work 8-hour shifts between 8 am and 8 pm (including one Saturday per month).
High School/GED required
One year minimum of customer service experience; mortgage call center experience a plus.
Computer proficiency and the ability to multitask and problem solve in a fast-paced, team-based environment
This company cares not only about its philanthropy and community outreach, it cares about maintaining a fun company culture, doing so with its dedication to community spirit. This company treats its employees to a total rewards program, which includes benefits, perks, business casual dress, rewards programs, training, development, and career opportunities.